Payment Policy

Last Updated: June 2026

At Emily & Oliver Toronto, we are committed to providing a secure, convenient, and transparent payment experience for all customers. This Payment Policy outlines the payment methods we accept, how payments are processed, and important information regarding refunds.

If you have any questions about payments or billing, please contact us at:

Email: info@emilyolivertoronto.com

1. Accepted Payment Methods

We offer a variety of trusted payment options to make shopping as convenient as possible.

Available payment methods may vary depending on your country, region, device, or payment provider availability.

Supported payment methods may include:

  • Visa

  • Mastercard

  • Apple Pay

  • Google Pay

  • Shop Pay

The payment methods displayed during checkout are the methods currently available for your location.

2. Secure Payment Processing

The security of your payment information is extremely important to us.

All transactions are processed through trusted third-party payment providers using industry-standard security measures, including:

  • SSL (Secure Socket Layer) encryption

  • Secure payment gateways

  • Fraud prevention and monitoring systems

  • PCI-compliant payment processing

Emily & Oliver Toronto does not store or have direct access to your complete credit card or payment details.

All sensitive payment information is handled securely by our authorized payment partners.

3. Payment Authorization

When placing an order, you confirm that:

  • You are authorized to use the selected payment method.

  • The payment information provided is accurate and complete.

  • Sufficient funds or credit are available to complete the transaction.

Orders will only enter processing once payment has been successfully authorized and received.

If a payment is declined, canceled, or flagged for security reasons, we reserve the right to delay, refuse, or cancel the order.

4. Order Confirmation

Once payment has been successfully completed, you will receive an order confirmation email containing:

  • Your order number

  • Purchased items

  • Billing information

  • Shipping information

  • Order summary

If you do not receive an order confirmation within a reasonable timeframe, please check your spam or junk folder or contact our support team.

5. Currency and Pricing

Prices displayed on our website are shown in the currency selected or available for your region.

Depending on your payment provider or bank, additional currency conversion fees may apply when making international purchases.

Emily & Oliver Toronto is not responsible for exchange rate fluctuations or fees charged by banks, credit card providers, or payment services.

6. Fraud Prevention

To protect both our customers and our business, all orders are subject to fraud screening and verification procedures.

We reserve the right to:

  • Request additional verification information

  • Delay processing while verification is completed

  • Refuse or cancel suspicious transactions

  • Limit quantities purchased in certain circumstances

These measures help ensure a safe shopping experience for all customers.

7. Refunds

Approved refunds will be issued through the original payment method used during checkout.

Refund eligibility and conditions are governed by our Return & Refund Policy.

Once a refund has been approved:

  • Refunds are typically processed within 30 business days.

  • Processing times may vary depending on your bank or payment provider.

  • Original shipping charges are generally non-refundable unless required by law or resulting from an error on our part.

Customers will receive confirmation once a refund has been processed.

8. Chargebacks and Payment Disputes

If you experience any issue with your order, we strongly encourage you to contact our customer support team before initiating a chargeback or payment dispute.

Most concerns can be resolved quickly through direct communication.

Initiating a chargeback while an order is still in transit, under review, or being actively resolved may delay the resolution process.

For assistance, please contact:

info@emilyolivertoronto.com

9. Contact Information

For all payment, billing, or transaction-related inquiries, please contact:

Emily & Oliver Toronto

Email: info@emilyolivertoronto.com**

We are committed to providing a secure, transparent, and reliable payment experience for every customer.