Privacy Policy

Last Updated: June 2026

At Emily & Oliver Toronto, we are committed to protecting your privacy and ensuring that your personal information is handled securely and transparently. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, or interact with our services.

If you have any questions regarding this Privacy Policy, please contact us at:

Email: info@emilyolivertoronto.com

1. Information We Collect

When you use our website or place an order, we may collect the following personal information:

  • Full name

  • Shipping and billing address

  • Email address

  • Telephone number

  • Payment information (processed securely by our payment providers and not stored on our servers)

  • IP address

  • Device and browser information

  • Order and transaction history

  • Website usage data and browsing behavior collected through cookies and similar technologies

We only collect information that is necessary to provide our products, services, and customer support.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Processing and fulfilling your orders

  • Managing payments and transactions

  • Providing customer service and support

  • Sending order confirmations, shipping updates, and tracking information

  • Improving our website, products, and services

  • Preventing fraudulent activity and protecting our business

  • Complying with legal and regulatory obligations

  • Sending promotional emails and marketing communications when you have provided your consent

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Performance of a contract (to fulfill your order)

  • Your consent (for example, marketing communications)

  • Compliance with legal obligations

  • Legitimate business interests, including fraud prevention, website optimization, and customer service improvements

4. Sharing Information with Third Parties

To provide our services effectively, we may share your information with trusted third-party providers, including:

  • Payment service providers

  • Shipping and delivery partners

  • Technology and website service providers

  • Analytics and marketing service providers (where applicable and subject to your consent preferences)

  • Product suppliers and fulfillment partners responsible for processing and shipping your order

All third parties are required to handle your information securely and only for the purposes necessary to provide their services.

Emily & Oliver Toronto does not sell, rent, or trade your personal information to third parties.

As part of our international fulfillment operations, certain products may be shipped directly from trusted supplier facilities located outside the European Economic Area (EEA), including suppliers located in Asia. Where such transfers occur, appropriate safeguards are implemented to protect your personal information in accordance with applicable privacy laws.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.

For example:

  • Order and transaction records may be retained for accounting and tax purposes.

  • Customer service communications may be retained to resolve disputes and improve our services.

  • Certain records may be retained for up to seven (7) years where required by applicable tax and accounting regulations.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Ensure website functionality

  • Improve user experience

  • Analyze website traffic and performance

  • Personalize content and marketing communications

You may manage your cookie preferences through your browser settings or our cookie consent banner. For more information, please refer to our separate Cookie Policy.

7. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

These measures include:

  • SSL encryption technology

  • Secure payment processing

  • Restricted access to personal data

  • Regular monitoring and security updates

While we take reasonable precautions to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal information

  • Restrict or object to certain processing activities

  • Withdraw consent at any time

  • Request data portability

  • Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at:

info@emilyolivertoronto.com

We will respond to all legitimate requests within the timeframes required by applicable law.

9. Contact Information

Emily & Oliver Toronto

Email: info@emilyolivertoronto.com

For any questions regarding this Privacy Policy or the way we handle your personal information, please contact our customer support team. We are committed to ensuring transparency, security, and respect for your privacy at all times.