Terms & Conditions

Last Updated: June 2026

Welcome to Emily & Oliver Toronto. These Terms & Conditions govern your use of our website and all purchases made through our online store. By accessing our website and placing an order, you agree to be bound by these Terms & Conditions, as well as our Privacy Policy, Shipping Policy, Return & Refund Policy, Payment Policy, and Cookie Policy.

If you do not agree with any part of these Terms & Conditions, please refrain from using our website and services.

For questions regarding these Terms & Conditions, please contact us at:

Email: info@emilyolivertoronto.com

1. General Information

Emily & Oliver Toronto operates an online retail store specializing in fashion and lifestyle products.

By using our website, creating an account, or placing an order, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You agree to comply with these Terms & Conditions.

2. Product Information

We strive to ensure that all product descriptions, images, pricing, sizing information, and specifications displayed on our website are accurate and up to date.

However:

  • Product colors may vary slightly depending on your screen settings and device.

  • Minor variations in materials, dimensions, or appearance may occur.

  • Typographical errors, pricing errors, and inaccuracies may occasionally occur.

Emily & Oliver Toronto reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

No rights may be derived from obvious errors or mistakes displayed on the website.

3. Orders and Payment

All orders are subject to acceptance and product availability.

An order is considered confirmed only after payment has been successfully received and processed.

Available payment methods may vary depending on your country or region and may include:

  • Credit and debit cards

  • Apple Pay

  • Google Pay

  • Shop Pay

Customers are responsible for ensuring that their selected payment method is valid and authorized.

Emily & Oliver Toronto reserves the right to refuse or cancel any order suspected of fraud, unauthorized activity, or misuse.

4. Order Processing and Delivery

We aim to process all orders as efficiently as possible.

Processing Time

Orders are generally processed within:

1–3 business days

Delivery Time

After dispatch, estimated delivery times typically range between:

1–7 business days

Actual delivery times may vary depending on:

  • Destination country

  • Shipping carrier

  • Customs inspections

  • Peak seasons and public holidays

  • Unforeseen logistical delays

Some products may be shipped directly from our international fulfillment partners and suppliers.

Any delivery timeframes displayed on our website are estimates only and are not guaranteed.

Delays caused by shipping carriers, customs authorities, weather conditions, or other circumstances beyond our control do not entitle customers to automatic cancellations, refunds, or compensation.

5. Pricing and Taxes

All prices displayed on our website are shown in the applicable currency selected by the customer.

While we make every effort to ensure pricing accuracy, we reserve the right to correct pricing errors at any time.

Depending on your location, customs duties, import taxes, or other governmental fees may apply. These charges are determined by local authorities and remain the responsibility of the customer unless otherwise stated.

6. Returns, Refunds, and Cancellations

Returns and refunds are governed by our separate Return & Refund Policy.

Key points include:

  • Return requests must be submitted within the specified return period.

  • Returned items must meet all eligibility requirements.

  • Refunds are processed after review and approval.

  • Customers should contact our support team before returning any item.

Because orders enter fulfillment shortly after purchase, cancellation requests cannot always be accommodated once processing has begun.

For assistance, please contact:

info@emilyolivertoronto.com

7. Limitation of Liability

To the fullest extent permitted by applicable law, Emily & Oliver Toronto shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits or revenue

  • Delays caused by shipping carriers

  • Customs delays or government actions

  • Temporary website interruptions

  • Customer errors, including incorrect shipping information

Our total liability for any claim related to a product or order shall not exceed the amount paid for the specific product giving rise to the claim.

Nothing in these Terms & Conditions excludes liability where such exclusion is prohibited by law.

8. Customer Responsibilities

Customers are responsible for:

  • Providing accurate billing and shipping information

  • Reviewing order details before completing a purchase

  • Maintaining the confidentiality of account credentials

  • Complying with applicable laws and regulations

Address corrections should be requested as soon as possible after placing an order.

While we will make every effort to accommodate changes, modifications cannot be guaranteed once fulfillment has begun.

9. Intellectual Property

All content available on the Emily & Oliver Toronto website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Photographs

  • Graphics

  • Website design

  • Text content

  • Marketing materials

is the exclusive property of Emily & Oliver Toronto or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, published, or used without prior written permission.

10. Website Use

You agree not to:

  • Use the website for unlawful purposes

  • Attempt unauthorized access to website systems

  • Interfere with website security measures

  • Upload malicious software or harmful content

  • Engage in fraudulent activities

Violation of these provisions may result in immediate restriction or termination of access to our services.

11. Complaints and Customer Support

We value customer satisfaction and aim to resolve concerns promptly and fairly.

If you have a complaint regarding a product, order, or service, please contact us at:

info@emilyolivertoronto.com

To help us investigate efficiently, please include:

  • Your order number

  • A detailed explanation of the issue

  • Supporting photographs where applicable

We aim to respond to all inquiries within 5 business days.

12. Force Majeure

Emily & Oliver Toronto shall not be held liable for delays or failure to perform obligations resulting from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Pandemics

  • Government actions

  • Customs delays

  • Transportation disruptions

  • Labor disputes

  • Internet or technology failures

13. Changes to These Terms

We reserve the right to modify or update these Terms & Conditions at any time.

Any changes become effective immediately upon publication on our website.

Customers are encouraged to review these Terms periodically to remain informed of updates.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with applicable consumer protection laws and regulations.

Any disputes arising from the use of our website or services shall be submitted to the competent courts having jurisdiction over the matter, unless mandatory consumer protection laws provide otherwise.

15. Contact Information

Emily & Oliver Toronto

Email: info@emilyolivertoronto.com

We are committed to providing a transparent, secure, and enjoyable shopping experience for all customers.