Shipping & Delivery Policy

Last Updated: June 2026

At Emily & Oliver Toronto, we are committed to delivering your order as efficiently and reliably as possible. This Shipping & Delivery Policy explains our order processing times, delivery estimates, shipping procedures, and customer responsibilities.

If you have any questions regarding your shipment, please contact us at:

Email: info@emilyolivertoronto.com

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, our team begins preparing your order for shipment.

Processing Time

Orders are typically processed within:

1–3 business days

Please note that processing times may be slightly extended during:

  • High-demand periods

  • Promotional events

  • Public holidays

  • Seasonal sales

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

2. Estimated Delivery Times

After processing and dispatch, estimated delivery times are generally:

1–7 business days

Delivery times vary depending on:

  • Destination country

  • Shipping carrier

  • Customs clearance procedures

  • Local postal services

  • Weather conditions

  • Peak shipping seasons

While we strive to meet all estimated delivery timeframes, these estimates are not guaranteed and should be considered approximate.

3. Shipping Origin and Fulfillment

As part of our commitment to reducing unnecessary waste and supporting efficient fulfillment practices, some orders may be shipped directly from our trusted international suppliers and fulfillment partners.

This allows us to:

  • Reduce excess inventory waste

  • Improve product availability

  • Maintain competitive pricing

  • Operate more sustainably

Depending on your location, shipments may originate from international fulfillment facilities.

Customers may be responsible for any customs duties, import taxes, or local government fees imposed by their country. These charges are determined by local authorities and are outside the control of Emily & Oliver Toronto.

4. Shipping Costs

Shipping costs are calculated during checkout and may vary based on:

  • Delivery destination

  • Package weight and dimensions

  • Selected shipping method

  • Promotional offers currently available

The final shipping cost will always be displayed before completing your purchase.

5. Tracking Your Order

Once your order has been shipped, you will receive tracking information via email.

Customers are responsible for monitoring the progress of their shipment using the tracking link provided.

Tracking updates may indicate:

  • Shipment in transit

  • Customs processing

  • Delivery attempts

  • Collection point availability

  • Successful delivery

Depending on your location and carrier, packages may be delivered directly to your address or redirected to a local pickup point.

We encourage customers to regularly monitor tracking updates to avoid missed deliveries or collection deadlines.

6. Delivery Delays

Although most orders arrive within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Customs inspections

  • Severe weather conditions

  • Carrier disruptions

  • Public holidays

  • High shipping volumes

  • International transportation delays

If your order appears delayed, please contact our customer support team before initiating a payment dispute, chargeback, or refund request.

Our team will gladly investigate the shipment and assist in finding the most appropriate solution.

Contact:

info@emilyolivertoronto.com

7. Customer Responsibility

Customers are responsible for providing accurate shipping information at checkout.

Please carefully review:

  • Full name

  • Street address

  • Apartment or unit number

  • Postal code

  • City and country

  • Contact information

If an error is discovered, please notify us within 24 hours of placing your order.

While we will make every effort to update shipping details before dispatch, address modifications cannot be guaranteed once order processing has begun.

8. Delivered Packages

Once tracking information confirms successful delivery to the address provided during checkout, responsibility for the package transfers to the customer.

If tracking indicates delivery but you cannot locate your package, we recommend:

  • Checking with household members

  • Contacting neighbors

  • Checking safe delivery locations

  • Contacting the shipping carrier directly

Our support team is always available to assist with carrier investigations where appropriate.

9. Lost, Stolen, or Delayed Packages

Emily & Oliver Toronto is not responsible for delays caused by third-party shipping carriers, customs authorities, or circumstances beyond our reasonable control.

If a package is believed to be lost during transit, please contact us immediately.

Each case will be reviewed individually, and we will work with the shipping carrier to determine the most appropriate resolution.

10. Contact Information

For all shipping and delivery inquiries, please contact:

Emily & Oliver Toronto

Email: info@emilyolivertoronto.com

Our customer support team is committed to providing timely assistance and ensuring that your order reaches you as smoothly as possible.